How to Use the Profile Page
Introduction
The Profile page allows you to manage your personal account information, security settings, profile image, login details, and account preferences.
You can use this page to:
- Upload or change your profile image
- Update your display name
- Change your login email address
- Update your password
- Review account security activity
- Remove your account if required
The Profile page is available to:
- Individual users
- Team Members
- Team Owners
Your account type is displayed at the top of the page.
Profile Overview
The Profile page contains six main sections:
- Personal Image
- Display Name
- Password
- Security Activity
- Remove Account
Personal Image
Purpose
Your profile image appears throughout iSoccer and may be visible in:
- Team areas
- Shared results
- Training records
- Future social features
Keeping an updated profile image helps teammates and coaches identify you.
Supported Image Types
The system supports:
- JPG
- PNG
- WebP
Maximum file size:
10 MB
Uploading a New Profile Image
Step 1
Select:
Change Photo
Step 2
Choose an image from your device.
Step 3
Use the crop tool to position your image.
The crop area is square to ensure consistent display across the platform.
Step 4
Adjust the zoom slider if needed.
Step 5
Select:
Save Avatar
The image will be compressed automatically for faster loading.
Recommended Image
For best results:
- Use a clear face photo
- Use a square image where possible
- Avoid screenshots with excessive empty space
- Use good lighting
Display Name
Purpose
Your display name is used throughout iSoccer.
This information may appear in:
- Results
- Team views
- Rewards
- Referrals
- Shared content
Nickname
Nickname is mandatory.
Requirements:
- Minimum 2 characters
- Maximum 30 characters
- Must contain at least one letter
- Letters, numbers, spaces, hyphens and underscores allowed
Examples:
Andy
Coach Mike
Player_21
GoalKeeper-1
Full Name
Full Name is optional.
Examples:
Andy Li
John Smith
Sarah Jones
Updating Your Profile
After making changes:
Select:
Save Profile
The system automatically updates:
- Profile record
- Display name
- Reward system display name
- Stripe customer name (if applicable)
Purpose
Your email address is used for:
- Login
- Password recovery
- Subscription billing
- Security notifications
Changing Your Email
Step 1
Review your current email address.
Step 2
Enter a new email address.
Step 3
Select:
Send Verification
Step 4
Check the new email inbox.
Step 5
Click the verification link.
Your email address will not change until verification is completed.
Important Notes
The system will:
- Check if the email already exists
- Prevent duplicate accounts
- Send a verification email
- Record the change in Security Activity
Password
Purpose
Use this section to improve account security.
Password Requirements
Passwords must contain:
- Minimum 8 characters
- At least 1 uppercase letter
- At least 1 lowercase letter
- At least 1 number
Example:
Soccer2026
Changing Your Password
Step 1
Enter your current password.
Step 2
Enter a new password.
Step 3
Confirm the new password.
Step 4
Review the password strength indicator.
Step 5
Select:
Update Password
Password Strength Indicator
The system provides four levels:
Weak
Password needs improvement.
Fair
Basic requirements partially met.
Good
Suitable for most users.
Strong
Recommended security level.
Security Email Notification
After a successful password change:
- A confirmation email is sent
- A security log entry is created
This helps protect your account from unauthorized changes.
Security Activity
Purpose
Security Activity records important account events.
Examples include:
- Password changes
- Email change requests
- Email verification
- Profile updates
- Account deletion
- Account restoration
Viewing Security Activity
Select:
Security Activity
The section expands and loads recent activity.
Information Shown
Each event may display:
- Event type
- Event title
- Date and time
- Device information
- IP address
- Summary
Viewing Details
Select:
View Details
to see:
- Previous values
- New values
- Device information
- Metadata
- Security audit information
Why This Matters
Security Activity helps you:
- Verify account changes
- Detect unauthorized access
- Track account history
- Support troubleshooting
Remove Account
Purpose
This section permanently removes your active iSoccer account.
Use this only when you no longer wish to use the platform.
Account Types
Deletion behaviour differs depending on account type.
Individual User
Removes:
- Profile
- Avatar
- Plans
- Results
- Subscriptions
- Support tickets
Active billing is cancelled immediately.
Team Member
Removes:
- Personal account data
- Team membership record
- Team messages created by the user
- Team replies created by the user
Team Owner
Removes:
- Personal account data
- Team ownership
- Team groups
- Team members
- Team messaging records
Team billing is cancelled immediately.
Protected Historical Records
For audit and future recovery purposes, the following records are preserved:
- Reward wallet
- Reward ledger
- Reward redemptions
- Voucher history
- Referral history
This allows future same-email account recovery while maintaining financial and audit integrity.
Deleting Your Account
Step 1
Tick the acknowledgement checkbox.
Step 2
Type:
DELETE MY ACCOUNT
exactly as shown.
Step 3
Select:
Remove Account
Step 4
The system will:
- Validate the confirmation
- Process account removal
- Sign you out automatically
- Return you to the home page
Best Practices
To keep your account secure:
- Use a profile image teammates can recognise
- Keep your email address current
- Use a strong password
- Review Security Activity regularly
- Never share your login credentials
- Verify unexpected account changes immediately
Frequently Asked Questions
Why can't I save my profile?
Your nickname may not meet the validation requirements.
Check:
- Minimum 2 characters
- Maximum 30 characters
- Contains at least one letter
Why didn't my email change immediately?
Email changes require verification.
You must click the verification link sent to your new email address.
Why is the Update Password button disabled?
One or more password requirements have not been met.
Check:
- Current password entered
- Minimum length
- Uppercase letter
- Lowercase letter
- Number
- Password confirmation matches
Can I restore a deleted account?
If you register again using the same email address, some historical reward and referral records may be recoverable because audit records are preserved.
Can Team Members delete their own account?
Yes.
However, their team membership and related records will also be removed.
Can Team Owners delete their account?
Yes.
Deleting a Team Owner account also removes owned team structures and cancels active team billing.